Return & Refund policy

Return Policy

Eligibility for Returns:

Items must be returned within 30 days of the delivery date.
Products must be in their original, unused condition with all tags and packaging intact.

Non-Returnable Items:
Certain products, such as personalized items, perishable goods, and final sale items, are not eligible for return.
Gift cards and downloadable software products cannot be returned.
Return Process:

Contact our customer service team at email or call us to initiate a return.
Provide your order number and details of the product(s) you wish to return.
Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for the return process.

Shipping Costs:
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
For your protection, we recommend using a trackable shipping service or purchasing shipping insurance for returns.

Inspection and Refund:
Upon receipt of your returned item, we will inspect it to ensure it meets our return criteria.
Once approved, your refund will be processed, and a credit will be applied to your original payment method within 5-7 business days.
Please note that shipping charges are non-refundable.
Refund Policy

Refunds for Returned Items:
Refunds are issued for the cost of the item(s) returned, excluding shipping costs, provided the return meets our eligibility criteria.
Refunds for Defective or Damaged Products:

If you receive a defective or damaged product, please contact us immediately at email.
We will arrange for a replacement or issue a full refund, including shipping costs.

Refund Processing Time:
After your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed and credited to your original method of payment within 5-7 business days.
Late or Missing Refunds:

If you haven’t received a refund within the stated period, first check your bank account and contact your credit card company.
If you still have not received your refund, please contact us at email.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service team at email.

Contact Us
For any questions or concerns regarding returns or refunds, please contact us